Frequently Asked Questions
Shipping
When Will My Order Be Processed?
All payments are processed when you submit your order so that we can get your gear to you as soon as possible. We aim for satisfaction.
When Will My Order Ship?
All orders are processed within 3-5 business days so you can cool down sooner. Please reach out with updates, changes or cancellations before we put our gears in motion. Our processing turnaround does not include weekends or holidays.
When Will I Receive My Backordered Gear?
Any orders with a backordered item will be held at the warehouse until the entire order can be fulfilled. But you can check for updates-don’t sweat it.
Do You Offer Free Shipping?
All orders over $50 ship for free. In the U.S. orders ship for a flat fee of $4.99. We got you.
Where Do You Ship & How?
We ship to the continental United States (excluding AK & HI) via USPS First Class Priority Mail.
We also ship to Guam, Puerto Rico, and the US Virgin Islands with a $10 surcharge. Additional import duties or taxes may apply. Please check with your local agent.
Returns
What is Your Return Policy?
The performance gear isn’t quite your style or maybe you’re just looking to grab another size? No sweat - we accept returns or exchanges of full-priced items within 30 days of purchase. For refunds, a $4 flat return fee will be deducted from final refund. Sale and discounted items are not eligible for return or exchange.
How Do I Make a Return?
1. Submit a return request through Return Portal or contact our customer support team via email or at 1-838-GET-COOL.
2. Once your return is approved, a prepaid return label will be sent to the email on file.
3. Package your item securely and drop it off at the designated shipping carrier.
When Will I Receive a Refund?
Once the gear has been received and processed at the warehouse, the refund will be processed within 3-5 business days.
Other
What Is Your Cooling Technology?
Our Cooling technology is a patented technology developed by MISSION with YOU in mind. It (involves the) integrates advanced cooling properties into fabrics, and is activated with moisture such as water, sweat, as well as any other form of moisture. This technology (helps to) keeps the fabric cool for an extended period, providing comfort and relief in hot conditions.
How Do I Activate My Cooling Products?
Activate your cooling products in three simple steps: Wet the product, wring out excess water. For hats, wave them in the air and for towels, snap them three times. Your comfort is our mission.
How Long Do Your Cooling Products Stay Cool?
Most of our cooling products stay cool for up to two hours. Select products with premium cooling power can stay cool for up to 3 or 6 hours. Cooling time varies by product and can be verified on ( the) product description pages.
What Is Your Drying Technology?
Our Drying technology is a patented technology developed by MISSION. It involves the use of specific materials that are engineered to quickly evaporate moisture, advancing the body's natural cooling process. This technology helps to keep you dry and comfortable during physical activity by wicking away sweat and moisture from the skin in a timely and effective manner.
Where Can I Find Your Product?
Our products are available through a number of venues, so that we can provide you with easy access. We hope to make your shopping experience as seamless as possible. In addition to our website and Amazon, we have partnerships with nationwide third-party retailers such as The Home Depot, CVS, Walmart, Lowe's, Academy, Dick's Sporting Goods, TJX, and Dollar General. Availability and merchandise selection may vary from store to store. For product and inventory information, we recommend contacting the store location directly.